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Terms & Conditions

My terms and conditions are listed below - all the important things you need to know when placing an order on my site. I’ve tried to cover everything. However, please remember my studio is solely run by me; from making, glazing and firing to photography, packing and shipping - it’s all just me! I sometimes make mistakes and always appreciate your patience. Please do get in touch if you have any questions.


My work is handmade and more fragile than industrially manufactured work. 

My work is dishwasher safe. However, I recommend hand-washing my work, not putting them in the microwave and avoiding using the pots with food or drink that my stain the surface.



Lotta von Bulow is a Potter and Maker and operates this site (

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use this website. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that I collect are used for providing and improving the Service. I will not use or share your information with anyone except as described in this Privacy Policy.



For a better experience while using my Service, I may require you to provide me with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that I collect will be used to contact or identify you. I will never use your collected information for anything other than sending out my newsletter or purchased products from this website. 

This website collects personal data to power my site analytics, including:

Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
Phone number

This information may also include details about your use of this website, including:

Internal links
Pages visited

I share this information with Wix, my website analytics provider, to learn about site traffic and activity.

When you buy something on my website, I collect personal information from you to fulfill the order. I may collect information like your:

Billing and shipping address
Details relating to your purchase
Email address
Phone number

I share this information with Wix, my online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
My website is hosted by Wix. Wix collects personal data when you visit this website, including:

Information about your browser, network and device
Web pages you visited prior to coming to this website
Your IP address

Squarespace needs the data to run my website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.



I want to inform you that whenever you visit my Service, I collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.



I may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. I share your contact information with Squarespace, our email marketing provider, so they can send these emails on my behalf.



Cookies are files with small amount of data that are commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive. Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies wix uses.

These functional and required cookies are always used, which allow Squarespace, my hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.



I may employ third-party companies and individuals due to the following reasons:

To facilitate taking payments, collecting information for the newsletter and shipping pottery.
To assist me in analysing how you use the website.

I want to inform my users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on my behalf. However, they are obligated not to disclose or use the information for any other purpose.



I value your trust in providing me with your Personal Information and I am working to use commercially acceptable means of protecting it. However, please note that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and I cannot guarantee its absolute security.



My Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by me. Therefore, I strongly advise you to review the Privacy Policy of these websites. I have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.



I may update this Privacy Policy from time to time. Thus, I advise you to review this page periodically for any changes. I will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Last Updated on 5th March 2023.

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